What the Concierge can and cannot do

The Concierge is a rule-based assistant, not an AI model. It reads what you type, matches it against our own catalogue of cities, venues, performers, categories and dates, and runs the same search the events page runs.

It can find events, narrow them by city, date, category or budget, and explain how buying tickets works in plain English.

It cannot quote live availability, seat-by-seat inventory, a seller's specific policy, or a final total. Those are confirmed at checkout, and we say so rather than guessing.

It will never ask you for card details or a password. If anything in a chat window asks you for those, close it.

If it cannot understand a question, it says so and offers what it can actually do. It does not invent an answer.