Ticket prices include mandatory fees where displayed. Taxes and shipping, if applicable, are calculated at checkout. See current ticket prices on the event page.
Help Center - Buying Tickets on OriginalTickets
Plain-English answers about finding events, all-in prices, seats, delivery and checkout. Written by us, with no guesses about a seller's own policies.
Looking for an event instead? Search every upcoming event.
Buying tickets
How an order works from search to confirmation.
Prices and fees
What the all-in price means and why it can move.
- What the all-in price includesEvery price on OriginalTickets is the all-in total including fees, shown attached to a real event record.
- Why can the price change at checkout?Prices shown on OriginalTickets are all-in totals per ticket: they include the mandatory fees we know about at the time we display them.
- Will there be additional fees?Possibly. Ticket purchases commonly carry a service or fulfilment charge, and some events add a delivery charge or a venue charge.
Seats and sections
Reading sections, rows and general admission.
- Are these tickets together?For reserved seating, tickets listed in the same option are normally in the same section and row, but whether they are strictly side by side
- Help me choose ticketsThree things settle it quickly: how many tickets you need, the most you want to spend per ticket all-in, and whether being close matters mor
- What do section, row and seat numbers mean?A section is the block of the venue you are in - lower level, upper level, floor, orchestra, mezzanine and so on. Lower numbers are usually
- What does general admission mean?General admission (GA) means there is no assigned seat. You enter the GA area and stand or sit wherever there is space, so arriving earlier
Getting your tickets
Delivery methods and timing.
Checkout
Where you pay and what is confirmed there.
- How do I know my order went through?A confirmation email with an order reference is sent by the seller once payment is accepted. Keep it: it is what you use for any question ab
- How does buying tickets work?OriginalTickets helps you find an event and compare the ticket options available for it. We are an independent resale affiliate, not a box o
- What happens after I click Buy?You are taken to the ticketing provider's secure checkout where you review the exact tickets, the total and the fees, then enter your detail
- Where do I pay?Payment happens on the ticketing provider's secure checkout, not on OriginalTickets and never inside this Concierge.
Policies
Changes, cancellations and what we can confirm.
- Are there event-specific restrictions?Some events carry restrictions: minimum age, ID matching the buyer's name, bag rules, or limits on how many tickets one person can buy.
- Can I get a refund?I cannot confirm a refund or cancellation outcome. Those terms belong to the seller and the checkout you complete the order on, and they dif
- How do I get help from a person?For questions about an order you already placed, contact the seller named in your confirmation - they hold the order.
- Is OriginalTickets a box office?No. OriginalTickets is an independent resale affiliate. We help you find events and compare options; we are not the venue or the primary sel
Using OriginalTickets
Search and the Concierge.
- How to search for an eventSearch every upcoming event we hold by name, performer, team, venue, city or date on the events page.
- What the Concierge can and cannot doThe Concierge is a deterministic assistant: it searches our own event records and explains how buying works. It is not an AI and it never gu
Still need help? Email [email protected].
OriginalTickets is an independent resale affiliate, not a box office. Final ticket details, the total and any applicable fees are confirmed at checkout.