Refund & Ticket Purchase Policy
This page explains how ticket purchases work when you find tickets through OriginalTickets.
Last reviewed:
Who fulfills your order
OriginalTickets is an independent ticket discovery and resale affiliate site. Tickets may be supplied and fulfilled by third-party ticket providers. OriginalTickets does not own the tickets listed, and ticket prices may be above or below face value.
Provider terms apply
When you buy tickets, the purchase may be governed by the terms of the ticket provider that fulfills the order. Those terms may decide whether a purchase can be cancelled, refunded, credited or exchanged. Please review the provider's terms before you buy. Checkout on OriginalTickets is powered by TicketNetwork, which handles payment, ticket delivery, customer service, cancellations and refunds under its Ticket Policies.
Cancelled, postponed or rescheduled events
If an event is cancelled, postponed or rescheduled, refund or credit eligibility may be governed by the applicable ticket provider's terms and, where relevant, the event organizer's decisions. Tickets for a postponed or rescheduled event are often valid for the new date. Not all purchases are refundable.
Prices and fees
The final amount is confirmed at checkout before you pay. Applicable taxes and shipping for physical tickets may be additional.
Questions about an order
For questions about an order, delivery, a refund or a credit, contact the ticket provider that fulfilled your purchase (TicketNetwork for orders placed through our checkout; see Ticket Policies). For questions about this site, visit our Contact page.
Changes to this policy
We may update this policy as our ticket providers and services change. The "last reviewed" date above shows the latest update. See also our Terms of Use.